Purpose
Federal and state laws impose various obligations on Fortuna Assurance to respect the preferences of any person who does not wish to be contacted for telemarketing purposes. It is Fortuna Assurance’s policy and practice to comply fully with all federal and state laws and regulations governing telemarketing and informational calls. Fortuna Assurance employees, contractors, service providers, affiliates, and other persons or entities (collectively, “Representatives”) responsible for contacting customers and prospective customers by telephone are required to comply with the policies and procedures set forth herein as well as all applicable laws and regulations.
Fortuna Assurance Corporate Do-Not-Call List
Fortuna Assurance maintains an internal DNC List (the “Fortuna Assurance DNC List”) to help ensure that it and its Representatives do not call consumers who do not wish to be contacted by Fortuna Assurance. Any and all consumers who request to be added to the Fortuna Assurance DNC List are added to the list at or about the time the request is made, and in no event more than 30 days from the date of the request.
Fortuna Assurance’s Representatives are required to notify Fortuna Assurance about any consumer who has requested to not be contacted regarding Fortuna Assurance’s products and services so that they may be added to the Fortuna Assurance DNC List.
Fortuna Assurance and any Representatives that call on its behalf access and scrub against the Fortuna Assurance DNC List prior to making any outbound calls to consumers.
National Do-Not-Call Registry
Fortuna Assurance purchases the National Do-Not-Call Registry (“Registry”) annually and obtains a copy on or about the beginning of each calendar month, and in no event more than 31 days prior to a telemarketing call being placed. Fortuna Assurance and any Representatives that call on its behalf access and scrub against the Registry prior to making any outbound telemarketing calls to consumers.
State Do-Not-Call Lists
Fortuna Assurance purchases all applicable state Do-Not-Call lists (“DNC”) in accordance with respective state law, and scrubs against such lists prior to placing any outbound telemarketing calls to consumers in such states. Fortuna Assurance requires that all Representatives who engage in telemarketing on its behalf ensure that they are in compliance with all relevant state laws regarding telemarketing.
Fortuna Assurance trains its employees who are engaged in telemarketing on these policies and compliance with telemarketing laws.
Fortuna Assurance takes compliance with federal and state telemarketing laws and regulations seriously, and thoroughly investigates all consumer complaints.